olenations Platform Privacy Notice

This page describes what we collect when you use olenations and how we keep that data protected. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, or other games, you provide personal information. We explain here what we collect, why we collect it, and how we safeguard it.

We operate olenations in supported jurisdictions only. Our servers may sit outside your jurisdiction, so data transfers happen across borders. You retain rights over your data—you can request access, correct inaccuracies, or ask us to delete your information subject to legal requirements. This notice covers all olenations services: sports betting, live-dealer casino games, slots, and esports.

We take data protection seriously. We encrypt data in transit, use secure servers, and restrict access to personal information to staff who need it to operate olenations. We do not sell your data to advertisers or marketing firms. We share data only with payment processors (your bank or mobile-wallet provider), legal authorities when required by law, and service providers who help us run the platform.

What We Collect and How We Use It

When you create an olenations account, we collect your email, password, name, date of birth, phone number, and username. For deposits and withdrawals, we collect payment details—your bank account number or mobile-wallet username—and store them securely to process transactions. When you upload KYC documents (government ID, proof of address), we store those documents for compliance and fraud prevention.

We track your activity on olenations: which games you play, how much you deposit and withdraw, which fixtures you bet on, and how often you log in. This helps us prevent fraud, detect problem patterns, and improve the platform. We also record your IP address and device information (browser, operating system) to identify unauthorized account access and to comply with anti-money-laundering rules.

Account data

Email, password, name, date of birth, phone number. Required for login and account recovery.

Payment data

Bank account or mobile-wallet details for deposits and withdrawals. Stored securely for transaction processing.

KYC documents

Government ID and proof of address. Held for compliance and verification; not shared beyond our compliance team.

Activity logs

Bets placed, deposits, withdrawals, game sessions. Tracked for fraud detection and platform improvement.

Device information

IP address, browser, operating system. Used to detect unauthorized access and comply with regulations.

Why We Collect This Information

We use your information for five main reasons. First, to operate olenations: process your deposits and withdrawals, verify your identity, and let you log in from Jakarta, Surabaya, Bandung, Medan, or anywhere else in a supported region. Second, to comply with law: government regulations require us to verify who you are and screen for fraud and money laundering. Third, to prevent abuse: we monitor for account takeovers, duplicate accounts, and suspicious betting patterns. Fourth, to improve the platform: we analyze which features users engage with so we can fix bugs and add features. Fifth, to contact you: we email support responses, withdrawal confirmations, or security alerts.

We do not use your information for marketing to other users or for selling your contact details to third parties. We do not build profiles to sell to advertisers. We do not track your activity outside olenations.

Third-Party Processors and Data Transfers

We use payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, those companies process the transaction and receive your transaction data. When you transfer from e-wallet, mobile banking, local payment, or online payment, those banks process the transfer. We do not store your bank password or full payment details—payment providers handle that securely on their servers.

We use hosting providers to run olenations servers. Our servers may be located outside Indonesia, so your data may be transferred outside your jurisdiction. We contractually require all service providers to protect your data with the same security we use. We do not allow service providers to use your data for their own purposes. If you have concerns about data transfers, contact us through the support section on olenations.

Data Retention and Deletion

We keep your account data as long as your account is active. If you close your olenations account, we retain basic transaction records and KYC documents for seven years to comply with anti-money-laundering law. We delete other personal information within 30 days of account closure, unless legal requirements force us to keep it longer. You can request a copy of your data or ask us to delete it by contacting support, subject to these legal constraints.

If you request data deletion and we cannot comply due to legal holds, we will tell you which data we must retain and why. If your account has pending withdrawals or disputed transactions, we retain the relevant data until the dispute is resolved.

Your Rights and Our Obligations

You have the right to access your data: you can log into your olenations account and view your profile, transaction history, and deposit/withdrawal records at any time. You have the right to correct inaccurate information—if your name is misspelled, you can update it through Account Settings. You have the right to request a copy of all data we hold on you; contact support and we'll compile your data file within 30 days. You have the right to delete your account and associated data, subject to legal retention requirements explained above.

You have the right to complain to the data-protection authority in your jurisdiction if you believe we have mishandled your information. We are committed to responding to all data-access requests within 30 days. If we cannot comply, we will explain why.

Cookies and Tracking

olenations uses cookies to remember your login session, your language preference, and your account settings. We use functional cookies only—we do not use cookies to track you across other websites or build advertising profiles. You can disable cookies in your browser, but doing so will log you out of olenations and may break some features. We do not use third-party tracking pixels or analytics cookies that identify you personally.

Changes to This Policy

We may update this privacy notice if our practices change or if law requires us to do so. We will notify you of material changes by email or by posting a notice on olenations. If you do not agree to the updated policy, you can close your account. Continuing to use olenations after a policy update means you accept the changes.

Contact Us About Privacy

If you have questions about this privacy notice, want to request your data, or need to report a data breach, contact olenations support through the help section on the platform. We are available 24/7. You can also reach us by email if you prefer; contact details are in the Account menu. We will respond to all privacy inquiries within 30 days.

Summary

We at olenations collect personal information necessary to operate the platform, verify your identity, and comply with law. We encrypt all data, restrict access to staff who need it, and do not sell your information. Your data may be transferred outside Indonesia to our hosting providers, but we contractually require them to protect it. You have rights to access, correct, and delete your data subject to legal retention requirements.

We use cookies for session management only, not for cross-site tracking. We update this policy when our practices change; we notify you of material updates by email. Contact olenations support through the help section or Account menu if you have questions about how we handle your data. We respond to all privacy requests within 30 days.